The Jez Rose Podcasts
- How To Complain
- Customer Service
- Selling Like a Superhero
- What is Service Excellence?
- Achieving Service Excellence
- Service Recovery
Also available on ITunes
See Jez on You Tube
Have a Crap Day by Jez Rose
- Become a Service Superhero and discover your own superpowers: Invincibility, Plus 10% and Tiny Thing - Big Impact, learn how to recognise evil super-villains like Doctor Moodio Bitchio and Slackers and even discover how what you wear can affect your Super Service Powers.
- This honest, humorous and invaluable guide packs a mighty punch - you'll use it as a guide and refer back to it time and time again. Written with the energy, humour and passion which Jez is now so renowned for, take your service levels to Superhero level!
From the back cover
“Half of people in Britain who move product provider do so because of poor customer service”*
The world of customer service is in mortal danger but one man has the answer. Join specialist guest speaker and Psychological Consultant Jez Rose on a journey to become a customer service superhero. The revolution has begun to save customer service from the grip of evil super villains like Doctor Moodio Bitchio, Clingers and the Floatatron. Rose, the founder of the "International Superhero Association", has developed a secret formula like nothing before seen in this universe, which delivers excellence in customer service by giving it the human touch. If you have customers - you need this book.
*2005 survey by YouGov.